Advanced Performance Management | CPE Accredited Course

Courses

Module 1

Government Performance Manager Career Path: What it takes to lead performance improvement initiatives

Landscape: Update on the latest trends and mandates in government performance management

Opportunities: What roles do performance manages play in government?

Advancement: How do you position yourself for one of these roles?

Skills Development: What key skills do you need to be a performance manager?

The Community: How you can network with other performance improvement leads in government to access lessons and best practices

Exercise: Participants will introduce themselves, their work experience, and discuss a performance improvement
the initiative currently going on within their government organization or one they would like to see launched.

Participants will be asked to apply concepts learned during the course to their cases.

Module 2

The Five Major Barriers to Strategy Execution in Government

Definition of the Barriers and Signs Your Organization Has A Problem With Them :

-Vision Barrier
-Requirements Barrier
-Resources Barrier
-Measurement Barrier
-Leadership Barrier

Module 3

Assessing Your Starting Point: The Government Performance Management Maturity Model

Conducting a comprehensive assessment of
your government organization’s current use of performance management concepts

Identifying weaknesses in the current approach to performance management

Tailoring your approach to performance management to build the capacities lacking within your government organization

Module 4

Defining the Scope of Your Performance Management Initiative

Selecting Your Targets: Identify performance improvement opportunities and cross-walk to external mandates or internal leadership policy goals

Project Management Fundamentals for Performance Improvement Initiatives

Managing and scheduling kickoffs, working sessions, review points, and more

Resourcing your initiative: understanding your own budgetary and resource constraints

Module 5

Identifying and Developing Your Performance Improvement Team

Policy Leaders: The core group of leaders responsible for setting overall direction, approving lower-level plans, and determining the approach to and success of the implementation management program

Planning Process Leader (PPL): The individual responsible for developing and managing the planning schedule, coaching individual teams and team leaders, and integrating final results into integrated implementation plans

Planning Unit Team Leaders: Individuals responsible for creating a team and performing the work associated with
Situation Assessments and Action Plans
Primary Planning Unit Team Leaders

Issue-Unit and Cross-Unit Team Leaders
Other Team Leaders

Team-building and team development

Module 6

RF AIM: Gaining Senior-Level Leadership Buy-In

Identify alignment opportunities between performance management and political, legislative, or Administration priorities

Looking for external supporters – stakeholders, program partners, media, legislative leaders

Making the pitch – and the importance of putting a price
tag on leadership saying “yes”

Module 7

RF AIM: Strategy Development and Situation Assessments

Unit overview of primary activities, deliverables, customer focus, size

Stakeholder analysis: whose interests are served and how well

Trend analysis of size and key operational measures

Values Analysis of customer and stakeholder values

Cost analysis for status quo

Competitive benchmarks for performance comparisons and important developments

External factor analysis and their potential implications

SWOT summary

Module 8

RF AIM: Using “Performance Analytics” to Select the Right Performance Measures

1 key criteria for effective performance measurement systems

Mapping all performance measures using the Logic Model

Activating only the vital few performance measures for actual use

Developing your measurement approach – the fewer the better

Setting up your own Measurement and Data Analytics function that drives the need for an initiative

Module 9

RF ALIGN: Cascade Goals, Initiatives, and Measures into Action Plans for Each Major Program

Program Alignment: Using Requirements to Results approach to aligning program activities to new goals, strategies, and measures

Management Function Alignment: Identifying ways to harness existing management initiatives to integrate with
your performance management initiative

Cross-Cutting Initiatives: Identify performance goals and measures that require inter-governmental collaboration and
facilitating buy-in process for those

Module 10

RF ALIGN: Management Function Alignment:
Identifying ways to harness existing management initiatives to integrate with your performance management initiative

Human Resources/Workforce Management

Financial Management/Budget

Enterprise Risk Management

Information Technology/Digital

Open Government/Transparency

Customer Service/Process Improvement

Legislative Affairs/Government Affairs

Regulatory Management

Acquisition and Contracting

Module 11

RF ALIGN: Dealing with Cross-Cutting
Performance Goals

Coordinating performance across programs within your organization

Coordinating performance across programs across government

Coordinating performance across levels of government (federal, state, local)

Module 12

RF ALIGN: Internal Communications Plan and
Change Management Approach

Develop and roll out internal Strategy Communications Plan

Clear expectations for Progress Reporting: what, who, when how

Clear expectations for Progress Reviews: who, what, inputs, agenda, outputs

Approach for tracking decisions and responses

Keeping it all in the right place: Strategic Plan, Performance Plan, Performance Report, Budget

Justification, Open Data portal, internal data portal, etc.

Develop and implement needed Reinforcing Mechanisms
1. Results Management PRO to track, analyze, and report
progress
2. Needed data integration plan, systems, and report development
3. Required key personnel additions
4. Required training initiatives
5. Performance evaluation and incentive systems adjustments
6. Recognition programs
7. Shared learning approach

Module 13

RF ACHIEVE: Driving the Achievement of
Performance Goal

Data-Driven Performance Reviews: Facilitating a process for analyzing and using performance information internally to drive improvements

Performance Analysis: Selecting programs and initiatives for advanced program evaluation, data analytics, performance auditing, benchmarking, etc.

Post-Planning Adjustments to the Team: Evolving your team members and roles based on capability, interest and

Module 14

RF ACHIEVE: Agile Performance Management
Techniques to Evolve Your Measures and
Initiatives

Adjusting Measures and Targets: Identifying which measures are actually being used, provide the most meaningful information, drive the most change, etc.

Refining Initiatives: Identifying which performance strategies are working, which are not. Prioritizing based on ROI,
launching new initiatives, etc

Module 15

RF ACHIEVE: Communicating Your
Performance Story

Going beyond your Performance Report to make your successes known

Outreach to media, legislative leaders, stakeholders, and program partners

Developing your external communications plan

Contact us to find out how we can help your organization improve performance.